Shipping policy
BESTEIGEN Shipping Policy
Thank you for shopping with BESTEIGEN! Because every item we offer is custom-made and printed or manufactured on-demand just for you, our shipping process works a little differently than traditional online stores.
Please review the timeline details below to understand when your order will arrive.
⏳ Phase 1: Fulfillment & Production Time
Before your order ships, it must be individually crafted, printed, and quality-checked by our manufacturing partners.
- Standard Production Time: 3 to 7 business days
- Peak Seasons (Holidays/Drops): Production can occasionally take up to 10 business days.
Note: If you order multiple items (e.g., a custom embroidered hoodie and a cut-and-sew piece), they may be produced in different facilities and arrive in separate packages at different times. You will not be charged extra shipping for split deliveries.
🚚 Phase 2: Shipping & Transit Times
Once production is complete, your package is handed over to the courier. Shipping speeds depend heavily on your location and the shipping method selected at checkout.
| Destination | Estimated Shipping Time |
|---|---|
| United States & Canada | 3 to 7 business days |
| United Kingdom & Europe | 5 to 10 business days |
| Australia & New Zealand | 7 to 14 business days |
| Rest of the World | 10 to 21 business days |
👉 Total Estimated Turnaround Time: From the moment you place your order, please expect roughly 6 to 14 business days for domestic (US) delivery, and 10 to 25 business days for international delivery.
📦 Tracking Your Order
As soon as your package leaves the fulfillment facility, we will automatically send you a shipping confirmation email containing your tracking link. Please allow 24 to 48 hours for the courier network to update the initial tracking status.
🗺️ International Shipping, Duties, and Taxes
We ship globally! However, please note that international packages may be subject to customs clearance procedures, which can cause unexpected delays beyond our original estimates.
- Duties & Taxes: All international customs duties, import taxes, or brokerage fees are the sole responsibility of the customer. These are levied by your local government and are not collected or controlled by BESTEIGEN.
⚠️ Delivery Address Disclaimer & Lost Packages
- Address Accuracy: The buyer is fully responsible for entering the correct shipping address and contact details at checkout. We cannot modify a shipping address once production has started. BESTEIGEN is not liable for packages that are misdelivered or lost due to incorrect address entries.
- Unclaimed Shipments: If a package is returned to our manufacturing facility because it was left unclaimed at a local post office or customs hub, you will be responsible for the cost of reshipping the item to you.
📧 Questions?
If your estimated delivery window has completely passed and your tracking info hasn't updated, please reach out to us at besteigenoffice@gmail.com with your order number. We’ll be happy to look into it for you!